The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Thane L.08-19-2025
TYPE:SalesMODEL:AtlasYEAR:2024
I asked the salesman and emailed the sales manager why we needed to be charged the “island protection plan”? No one would tell me what it is or what it provides us. Was not given a choice but had to pay $2000 for it. Still don’t understand. Also, knowing we were military they charged us full registration fees and we had to get reimbursed for it after the fact they had already cashed our loan check so our monthly payments are now higher due to their miscalculation. Lastly, negotiating a price for our trade-in was devalued because they offset the published sales price that I found listed on their website. So to recap, We were charged extra fees and not given a choice to request or deny island coverage, our time was wasted through numerous miscalculated contracts, and our trade-In was undervalued.
John S.08-18-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Good customer service, Quick overall service.
Craig G.08-17-2025
TYPE:ServiceMODEL:TaosYEAR:2024
My oil was changed and I got a proper license plates in 3 hours while I ate breakfast and waited
Dexter M.08-15-2025
TYPE:ServiceMODEL:JettaYEAR:2020
Friendly service and comfortable waiting area
Sock-ho L.08-14-2025
TYPE:SalesMODEL:ID.4YEAR:2025
Alyssa F.08-14-2025
TYPE:ServiceMODEL:Golf GTIYEAR:2024
I have had issues contacting and getting a reply back from the service department after receiving messages about my tire. I have left messages and texts with no response for the past two days. This is after being told that my tire issue was critical.
Leslie B.08-12-2025
TYPE:SalesMODEL:AtlasYEAR:2024
Great customer communication.
Guy O.08-04-2025
TYPE:SalesMODEL:ID. BuzzYEAR:2025
They made an effort to make up for areas that they were not experienced in.
Joshua N.08-04-2025
TYPE:SalesMODEL:TiguanYEAR:2025
Great team, great deals, and great customer service.
Aurencio S.08-04-2025
TYPE:ServiceMODEL:TiguanYEAR:2018
Cherie was amazing to work with. Highly recommend.
