2881 N. Nimitz Highway
Honolulu, HI 96819
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
The hospitality for this dealership is a 10/10 and would recommend anyone who comes by and thinking about buying a car. If there’s someone who goes there and wanna buy a car, it would be Brandon. He’s an understanding and a very good and smart guy if you are going to or willing to purchase a car. Thank you everyone who helps me in choosing my vehicle, I hope to come back in a few years, and getting another car.
TYPE:ServiceMODEL:JettaYEAR:2021
You communicated well and told me what needed to be done. It was brief and to the point. Nothing else. You took care of me and got me to work on time. You told me when the car was complete as well and the ride was there on time. Thank you.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Test driving vehicle it was filthy inside. When I picked it up it was still discusting inside and outside was not much better. Had the vehicle for almost 10 days after purchasing, had to call for updates because the Sam didn't seam to think I was important after buying the vehicle. Still don't have the second key fob that was supposedly locked in a mechanics box. Don't feel he was honest with me up front.
TYPE:ServiceMODEL:ID.4YEAR:2023
It took a few months to set the appointment but after trying to get in a set everything went smoothly great fair service
TYPE:ServiceMODEL:Golf GTIYEAR:2019
HAROLD IS AMAZING!!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Brandon Tom was very easy to work with. He was extremely patient, friendly and knowledgeable.
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
In the past, I was able to call in and speak to Katey to make my appointment, but was never able to reach a person, so I went online and scheduled my appointment. I arrived at my appointment early and checked in 10 minutes before my scheduled appointment. I decided to wait in the waiting room for the service to be completed. As I sat there I noticed that my car sat in the same place for nearly 1 hour. I asked the person who checked me in, how long she expected it to take for the service to be completed, and she said she'd check with the mechanic, which she did and let me know approximately 3 hours, to be done around 10:30 am, because I was going in to work right after. The maintenance was completed by 11:00 am topped off with a car wash, which didn't really impress me. I don't consider myself a negative person, and I tried to have a positive attitude, but after paying $1,191.05 for minimum service, I decided that I can't really afford to be a VW owner. I am amazed at the total cost of service and it's for a VW, not a BMW or other luxury vehicle. I went to a car dealer ship and was offered only $15K for a trade in which is $10K depreciation from purchase date in Sept 2023 and adding only 500 miles. Probably going to have to sell it as a private owner and see if I can regain some value on this purchase. Not a good visit and not looking to return.
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:SalesMODEL:AtlasYEAR:2024