TYPE:ServiceMODEL:TiguanYEAR:2024
Lost extra key and blamed customer with not acceptable response
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:Golf GTIYEAR:2024
I felt very unpressured and comfortable when working with Braeden and Isaiah on looking at various VW models. I was not in the market for a VW but decided to look at my options and the reason I went to Honolulu VW was to see the Atlas Cross Sport. However, I was looking for a car that I could run around town with that had decent gas mileage and the Atlas was a larger in size than I expected. However, I came across the black Golf GTI SE on the lot and it caught my eye. I originally did not think much about the sporty GTI because I am 66+ years young, and felt it was for much younger drivers. I did look at several other non-VW vehicles, but the GTI stuck in my mind and was on the lower end of my budget. After doing a significant amount of online research and excellent reviews of the GTI and going on a test drive, I decided that the GTI was the car for me. I enjoyed working with Braeden and Isaiah on the purchase of the GTI, and after 2+ weeks of ownership, I truly enjoy driving the GTI and I definitely made the right choice. Jason Okuhama
TYPE:ServiceMODEL:GolfYEAR:2018
Offered complimentary car wash but it was not provided
TYPE:ServiceMODEL:ID.4YEAR:2023
Easy scheduling, friendly and helpful team members
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2020
I did safety check have an appointment and it took 2 and half hours to do it
TYPE:ServiceMODEL:TiguanYEAR:2024
Really appreciated the sales experience at vw honolulu. Sam assisted me immediately and had ne driving away in a car within a few hours. I was very surprised and pleased with all services rendered including the detailing at the end before I took ownership of the car. The car itself is fabulous and I have had multiple people asking me questions about thd car.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2023
No one answers the phone and when I specified on the website to call me back, I still didn't receive a call. When I brought my car to the service today, April 19 for continuing problem with sqeaky noise, i was told by the consultant that my car might not be even be looked at today because there's only one technician. what the hell? What's the point of scheduling then? Why did the website allowed to book when the car wouldn't be looked at? I wouldn't have wasted my time on Saturday if I was called back with the info!! I dropped my car anyway because I already have asked someone to be my ride back. When I returned, I was told that they found no fault with my car, and adviced to come back on weekday so it could be serviced by the previous technician, who worked on my car two weeks ago and suggesed me to possibly drive with the technician to show what the problem is. What the hell. I already showed the video I took (the noise) to the consultant. Now I have to take another leave from work and bring my car back for the third time. UNREAL.
TYPE:ServiceMODEL:TaosYEAR:2024
Everyone is cordial, friendly and professional. Maybe need a secretary to answer phones.