TYPE:ServiceMODEL:TiguanYEAR:2024
Everyone was great and the process was easy.
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2021
Timely support and services for recall work needs to be looked at. This is the second time that I am waitlisted for this work because of lack of loaners
TYPE:ServiceMODEL:AtlasYEAR:2024
Amazing customer Service. Very polite and friendly.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:JettaYEAR:2024
TYPE:SalesMODEL:ID.4YEAR:2023
There were many frustrating miscommunications with the sales team concerning the delivery date, the finance guy was rude and impatient, and once a scratch was repaired and the vehicle was “ready”, we discovered another major scratch on the hatch.
TYPE:SalesMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2021
Oil change was fine. I did not like the over priced suggestions for other services. I did not like the expensive cost quoted to me when I asked if the dealership could register my new battery. I think from now on I will do my own services to my vehicle including oil changes.
TYPE:SalesMODEL:AtlasYEAR:2024
Very timely and friendly customer service.
TYPE:SalesMODEL:ID.4YEAR:2023
Customer service and processing was convenient. Staff were friendly and kind. Unfortunately I have not received my vehicle yet. It’s going on 4 weeks now still waiting on recall servicing.