Average Score (306 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

306 Ratings

4.5 Average

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  • Jason V.02-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Easy to check in, nice lounge area, free wifi, free coffee, and a desk to work at. What more could you ask for?

  • Torkel P.02-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great service. Great engagement by the Service Coordinator.

  • Vaimoana N.02-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

  • Nathan M.02-12-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Reid O.02-11-2025

    TYPE:ServiceMODEL:Golf RYEAR:2018

    I trust the Service Team at Honolulu VW to perform the correct repairs in an excellent manner. The technicians that perform the work are diligent and trustworthy. I know that the diagnose and repairs were done competently. The staff at the Service desk are always provide great customer service on all occasions that I had my car repaired and service. This occasion was no different. Harold Nakashima, my Service Advisor, is a professional, an excellent communicator, and very attentive and responsive. I appreciated his outstanding support. Honolulu VW continues to be my "go-to" organization for servicing my Golf R.

  • David W.02-11-2025

    TYPE:ServiceMODEL:Golf RYEAR:2018

  • John S.02-07-2025

    TYPE:SalesMODEL:ID.4YEAR:2024

  • Gwenna L.02-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Brandon was great. Very helpful and got us answers when we asked. There is still too much waiting time at the dealer show room.

  • Davis P.02-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2023

    Isaiah was a very good person and a very knowledgeable person and I’m glad I got to work with him.

  • Jennifer J.02-05-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Hi, the gentleman that helped me (sorry cannot remember his name) was very nice. I liked him. He seemed caring. The wait was just over 2.5 hours--that seems a bit long. They washed my car at the end and there was still patchy dirt all over it/bad wash job. I wouldn't have said anything but am telling you this only because you're asking. Mahalo! Jenn Johnson