TYPE:ServiceMODEL:ID.4YEAR:2024
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ID.4YEAR:2023
We experienced several frustrating moments throughout our association with this dealership. The issue above (scratches) is just part of the story. There were multiple communication problems throughout the entire process, including the sales people and the financial person, who we found be to rude and unwilling to answer our questions. I'm happy to name names .
TYPE:ServiceMODEL:JettaYEAR:2023
The dealership and my dealer named Brandon was available and understood my situation and helped me sort it out. I was able to get a car that fits my budget and so I’m happy. Thank you!
TYPE:ServiceMODEL:ID.4YEAR:2023
Still waiting for my vehicle to be finished. Came in and was not done.
TYPE:SalesMODEL:ID.4YEAR:2023
Smith Tran’s action friendly sales team
TYPE:ServiceMODEL:ArteonYEAR:2020
TYPE:ServiceMODEL:ID.4YEAR:2024
All of the staff were great. Especially Malachi and Brandon, they were very attentive even after purchase.
TYPE:SalesMODEL:ID.4YEAR:2024
I recently leased a new electric car from VW Honolulu, and I am delighted with the overall experience. The staff provided exceptional service throughout the process. They were knowledgeable, patient, and always eager to answer my questions about the car's features and benefits. The test drive was smooth, and they made sure I was comfortable with all the new technology. However, I would like to provide some constructive feedback regarding the final monthly payment. While I was initially given a certain figure during our discussions, the final payment amount turned out to be slightly higher. It would have been helpful to have clearer communication about any potential changes to the payment terms ahead of time. Transparency in this aspect can significantly enhance the customer experience and build trust. Overall, I'm thrilled with my new electric car and the service I received from VW Honolulu. I highly recommend them to anyone looking for a positive car leasing experience, and I hope this feedback will help them continue to improve their excellent customer service.
TYPE:ServiceMODEL:ID.4YEAR:2023
Sheree offered such great customer service when checking my car in and out of service. Chris in sales was also very helpful in giving me options when discussing a car for my new teen driver.
TYPE:SalesMODEL:ID.4YEAR:2024
I signed a lease but didn’t receive the vehicle until 12 days after that. I understand that it was agreed upon but I feel the lease shouldn’t have started until I was able to pickup the vehicle (delayed due to work that VW had to do to the vehicle). Also there was a 3 hour delay from my pickup appointment until the vehicle was ready.