TYPE:ServiceMODEL:TaosYEAR:2023
I was not aware that there was no shuttle service available on Saturdays, so I had not arranged for someone to pick me up. Waited 3 hours for the service to be completed.
Average Score (306 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
It's impossible to get anyone on the phone there. As well, their processes are very very slow and lots and lots of waiting. Poor communication and processes where the staff don't manage or set expectations. If I didn't buy the oil change package I would just go to a mechanic close to me and not have to waste so much time dealing with this dealership. Also the reviews online are bad as well.
TYPE:ServiceMODEL:ID.4YEAR:2023
I’m pleased with how the staff explain to me the process of leasing a car.
TYPE:ServiceMODEL:TiguanYEAR:2024
Everything was smooth and everyone was so helpful! Especially Sam and Kyle went out of their way to make us comfortable and address all our questions. I would highly recommend this vw location to anyone looking for a vehicle!
TYPE:ServiceMODEL:ID.4YEAR:2023
They told me after I signed paperwork on the car that it’s not ready, because of a recall. Been 2 weeks and that’s still I have no ETA and 0 update on when it could be finished or what’s happening.
TYPE:ServiceMODEL:JettaYEAR:2020
Helpful service associate. Waiting area was crowded and could use an extra chair.
TYPE:SalesMODEL:ID.4YEAR:2023
Terrific team
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2023
Quick and easy service friendly staff! Mahalo to Honolulu Volkswagen for all Of your help!
TYPE:ServiceMODEL:BeetleYEAR:2019
Very prompt and polite service, nothing to improve it is already perfect