Average Score (308 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

308 Ratings

4.5 Average

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  • Ryan I.10-21-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Sheree was extremely helpful and my car was finished very quickly!

  • Justin W.10-20-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

    Nick was extremely helpful in providing multiple options on vehicles. Nick and the whole team were extremely helpful and friendly.

  • Noreen K.10-18-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    I know I didn’t get the best price, that is not my biggest concern. I am a repeat customer, didn’t get the discount. I definitely think there needs to be more training.

  • Daina L.10-16-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Anissa O.10-15-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Sally N.10-13-2024

    TYPE:ServiceMODEL:GolfYEAR:2021

    Jessica is consistently the best when it comes to car repairs, including when it us no longer fixable and we have to get a new car. This is the second time she connected my family from Repair to Sales dept and we ended up buying a replacement car from your team. Brayden was the most friendly, kind, and patient instructor to reassure and teach my 82 yo Mom to learn how to drive the gti with unfamiliar starter and controls. I wouldnʻt have thought she could choose this car to replace her 21 yo VW golf but it was the closest thing (at least in overall looks) and he took her on two practice runs and must have helped her practice turning the car on and off 100 times over two different trips on two consecutive days! I was so grateful and touched by his patience, calm, and kindness. Mahalo! Mahalo!!!

  • Paul G.10-13-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

    This is the second time I brought my vehicle in for service, and there was black residue oil substance on my headliner and front seats of my vehicle. The service advisor had to clean off

  • Louis P.10-13-2024

    TYPE:ServiceMODEL:ID.4YEAR:2021

  • Barbara M.10-12-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Thank you for your quick & helpful assessment & solution!

  • Samantha J.10-12-2024

    TYPE:ServiceMODEL:AtlasYEAR:2020