2881 N. Nimitz Highway
Honolulu, HI 96819
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
Experience was pretty good. I would suggest walking through the features of the vehicle before customer purchases. Also, suggest vehicles that would help customers stay in their monthly price range. Also, detailing could have done a better job with cleaning the exterior of the vehicle. There were water spots all over the car.
TYPE:ServiceMODEL:ID.4YEAR:2023
I chose this 5 star rating strictly because of Ashlyn from the service department. She is by far the most commutative she follows up she makes sure the customers are taken care of even on her off time, she is awesome.
TYPE:SalesMODEL:TaosYEAR:2024
Excellent sales department. I felt comfortable and respected.
TYPE:ServiceMODEL:TaosYEAR:2022
Overall my experience was positive. Staff were informative, helpful, polite, and welcoming. The only frustration I had was with the amount of time I had to wait. What I thought would be a relatively short service ended up running about 5 hours. That being said, staff did a review of my vehicle warranty and saw that my rear brakes were still under warranty and needed replacing. By my next service interval they would not have been under warranty from what I was told. I may have been in the shop 3 hours longer than originally planned but it did save me $1300.
TYPE:ServiceMODEL:Jetta GLIYEAR:2019
Everyone was super helpful and friendly. The process was quick and efficient.
TYPE:ServiceMODEL:JettaYEAR:2019
Disappointed in the handling of my VW extended warranty which was sold to be my VW. This service location acted as though I had some unknown warranty and insisted I pay out of pocket. What's the point of a VW extended warranty if individual dealerships play stupid about them?
TYPE:SalesMODEL:TaosYEAR:2024
Excellent Customer Service
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Thank you for always checking our car. It is good service.
TYPE:ServiceMODEL:Golf RYEAR:2019
Services went excellent