TYPE:ServiceMODEL:AtlasYEAR:2019
Customer service at its best!!
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
Our experience of buying a new Tiguan at Honolulu Volkswagen was exceptional. Brandon Tom, the salesperson we were dealing with, made the whole experience pleasant, uncomplicated and enjoyable. I would certainly recommend Honolulu Volkswagen to friends and family who are shopping for vehicles in the future. I have to admit to dreading the car buying experience prior to going to Honolulu Volkswagen. However, this experience completely put my mind at ease.
TYPE:ServiceMODEL:TaosYEAR:2023
Amazing customer service and accuracy of my vehicles issues. Satisfaction with Jessica Balles services!!
TYPE:ServiceMODEL:GolfYEAR:2020
Service department always helpful especially Jessica
TYPE:SalesMODEL:TaosYEAR:2024
I appreciated the manager's willingness to be flexible considering VW did not know when the ID.4 would be fixed. He made it easy to get a different vehicle
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:SalesMODEL:TiguanYEAR:2024
We really appreciated the great service we received. Brayden was recommended to us by our niece and he met us in the driveway and took great care of us. Listed to our needs/wants and did his best to deliver. Next step, financing. We walked into Erik's office and he was so positive and all about helping us! I never once felt like anyone was trying to take advantage of us, something we'd definitely felt at a different dealership!
TYPE:ServiceMODEL:AtlasYEAR:2018
I needed a car key programmed. I made an appointment to get my new key programmed and was never asked about them performing a full inspection. A courtesy inspection is fine but the full report was ridiculous. We were told we needed 4 new tires due to damaged/abnormal wear but my tires are only 2 months old. When my husband informed them we wont be proceeding with any of the repairs totaling over 7k, the representative was very rude.
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:Golf RYEAR:2019