TYPE:SalesMODEL:TaosYEAR:2025
Average Score (307 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2019
Thank you Honolulu VW and Harold!
TYPE:ServiceMODEL:Golf RYEAR:2018
TYPE:SalesMODEL:TiguanYEAR:2025
The salesman was very helpful, patient and knowledgeable.
TYPE:SalesMODEL:TaosYEAR:2025
Excellent Experience at Volkswagen Honolulu! I recently purchased a vehicle from Volkswagen Honolulu, and I couldn't be happier with the experience! The team, particularly salesman Davic, went above and beyond to ensure I found the perfect car. Davic was extremely knowledgeable about the vehicles and answered all my questions. The entire team was welcoming and made me feel at ease. The sales process was efficient, and Davic kept me informed every step of the way. I'm thrilled with my new vehicle and the service I received. Five stars isn't enough – I'd give them ten stars if I could!
TYPE:SalesMODEL:ID.4YEAR:2025
Overall experience working with Sam, Josh and the team was professional, friendly, and accommodating from start to finish. After having leased an ID.4 previously, we knew what we wanted from the start and Sam was an excellent salesman. Attentive, respectful, and a great listener, and I never felt pressured or pushed into decisions. The team as a whole made the process smooth and enjoyable, and I left feeling very satisfied with our new VW ID.4.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
My recent service experience was extremely disappointing and unacceptable. The vehicle was returned to me in worse condition than when I dropped it off. There were large black footprints left throughout the interior, showing clear disregard for cleanliness and care. More importantly, the AC was returned nonfunctional, and the critical safety recall for the backseat was not performed as promised. Failing to address a safety recall is a serious oversight and demonstrates a lack of responsibility and professionalism. I trusted Volkswagen to maintain both the safety and quality of my vehicle, and this experience has left me with zero confidence in the service department. Immediate corrective action and accountability are expected.
TYPE:SalesMODEL:ID.4YEAR:2025
I’ve never had such a caring experience with a dealership. The Honolulu Team Isaiah and Josh were amazing. I really can’t see any improvements. Beyond happy!
TYPE:SalesMODEL:ID.4YEAR:2025
Excellent customer service. Explained all paperwork in an easy manner and sales associate was very informative and answered all my questions.
TYPE:ServiceMODEL:ID.4YEAR:2023
My service advisor Harold was very helpful and understanding on resolving all the pending issues with my iD.4