TYPE:SalesMODEL:TaosYEAR:2024
Professionalism
Average Score (314 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf RYEAR:2023
Simple service to receive my engine cover. Was in and out of there is a few minutes,
TYPE:SalesMODEL:JettaYEAR:2024
Because the staff made so easy to me to buy a car
TYPE:SalesMODEL:TiguanYEAR:2024
The customer service was incredible. All of the employees we very kind and helpful.
TYPE:ServiceMODEL:TiguanYEAR:2019
Staff was able to change a tire in one afternoon
TYPE:ServiceMODEL:TiguanYEAR:2020
Communication is clear and expectations were set.
TYPE:ServiceMODEL:ID.4YEAR:2023
brought my ID.4 in for issues observed in my car that was 1 yr old, 12k miles - (1) door not opening properly on exit from vehicle (takes 2 pulls on handle), (2) random interior lights on upon start, (3) intermittent front assist warning, and (4) removal of primary user (original owner of the car) which I bought used from the original owner. Honolulu VW only has 1 EV tech and I made an appointment but service took 3 service days and none of the issues were resolved. I did not anticipate 3 day service but was happy that VW gave me a ride home via shuttle. Communications during the 3 service days was lacking and vague. I had to initiate all communications and used the text function which was helpful. After 3 service days, issues remained. Even the VW dealership was unable to remove the primary user (the original car owner). The dealer resolution was for me to do a factory reset on my own? You had it for 3 days, why could you not do this? With the instability of the infotainment system, I am hesitant to do this factory reset at home; therefore this was a waste of time to be honest. I wanted to document the issues but they were dismissed. For example, Front Assist warning was not able to be re-created. When I picked up the vehicle, the Front Assist Warning was visible on my drive home from the dealership!
TYPE:SalesMODEL:TiguanYEAR:2024
Josh was very transparent and help us close the transaction quickly. We purchased our last 5 vehicles from Lithia and Honolulu VW met our expectations as a Lithia dealer.
TYPE:SalesMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2021