TYPE:ServiceMODEL:ID.4YEAR:2023
My service advisor Harold was very helpful and understanding on resolving all the pending issues with my iD.4
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025
Good service
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
Easy laid back service
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
Service was great! Cost was pretty high, and the service took couple of days. However, Harold took really good care of me. He explained the nature of the cause of my engine light came on and showed me some pictures and advise me to use higher octane gasoline. Great service!
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:Golf GTIYEAR:2021
Harold was great, always has been. I would’ve given 5 stars, missed star is for the high repair cost. Thank you for helping me, Harold.
TYPE:SalesMODEL:AtlasYEAR:2024
I asked the salesman and emailed the sales manager why we needed to be charged the “island protection plan”? No one would tell me what it is or what it provides us. Was not given a choice but had to pay $2000 for it. Still don’t understand. Also, knowing we were military they charged us full registration fees and we had to get reimbursed for it after the fact they had already cashed our loan check so our monthly payments are now higher due to their miscalculation. Lastly, negotiating a price for our trade-in was devalued because they offset the published sales price that I found listed on their website. So to recap, We were charged extra fees and not given a choice to request or deny island coverage, our time was wasted through numerous miscalculated contracts, and our trade-In was undervalued.
TYPE:ServiceMODEL:Golf GTIYEAR:2019
Good customer service, Quick overall service.
TYPE:ServiceMODEL:TaosYEAR:2024
My oil was changed and I got a proper license plates in 3 hours while I ate breakfast and waited
TYPE:ServiceMODEL:JettaYEAR:2020
Friendly service and comfortable waiting area