Average Score (314 reviews):4.5

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

314 Ratings

4.5 Average

Models
Types of Survey
Filter by

  • Hiancey R.06-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Maria Z.06-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Mechanics were able to identify all the issues with my vehicle and did a great job in fixing all the issues.

  • Jennifer A.06-05-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Adah Y.06-04-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Sales representative tacked on additional expenses, when I questioned it with finance representative he told most of the services being tacked on as additional benefits would not apply to the car. It was rectified in the end.

  • Osman S.06-03-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Nick was a great help, made the process very easy!

  • Wehrly M.06-03-2025

    TYPE:ServiceMODEL:Golf SportWagenYEAR:2019

    Harold was Very professional and helpful

  • Tom M.06-02-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    This was a fourth attempt to schedule recall maintenance. It took nearly 6 months to finally complete services and not all were completed. Additionally, we have email messages confirming order of a replacement windshield in February. When we checked for a status, we were told the the order was never placed. We moved off island in mid-March and had to leave the car with our son because recalls could not be completed in order to ship the car. The safety inspection remains expired due to the cracked windshield. We are very disappointed in the quality of service at this location but have no other choice but to continue with Honolulu VW. VW America has been involved multiple times with no success.

  • Bran L.06-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    good job

  • John A.06-02-2025

    TYPE:ServiceMODEL:GolfYEAR:2020

    easy appointment, service expert concise and clear, and vehicle ready when promised

  • Andrea G.05-30-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2022

    Friendly staff, really nice facility and customer waiting area, shuttle service greatly appreciated, good mechanical work .