TYPE:ServiceMODEL:ID.4YEAR:2023
Average Score (308 reviews):4.5
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
I did safety check have an appointment and it took 2 and half hours to do it
TYPE:ServiceMODEL:TiguanYEAR:2024
Really appreciated the sales experience at vw honolulu. Sam assisted me immediately and had ne driving away in a car within a few hours. I was very surprised and pleased with all services rendered including the detailing at the end before I took ownership of the car. The car itself is fabulous and I have had multiple people asking me questions about thd car.
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2023
No one answers the phone and when I specified on the website to call me back, I still didn't receive a call. When I brought my car to the service today, April 19 for continuing problem with sqeaky noise, i was told by the consultant that my car might not be even be looked at today because there's only one technician. what the hell? What's the point of scheduling then? Why did the website allowed to book when the car wouldn't be looked at? I wouldn't have wasted my time on Saturday if I was called back with the info!! I dropped my car anyway because I already have asked someone to be my ride back. When I returned, I was told that they found no fault with my car, and adviced to come back on weekday so it could be serviced by the previous technician, who worked on my car two weeks ago and suggesed me to possibly drive with the technician to show what the problem is. What the hell. I already showed the video I took (the noise) to the consultant. Now I have to take another leave from work and bring my car back for the third time. UNREAL.
TYPE:ServiceMODEL:TaosYEAR:2024
Everyone is cordial, friendly and professional. Maybe need a secretary to answer phones.
TYPE:ServiceMODEL:TiguanYEAR:2019
TYPE:ServiceMODEL:TaosYEAR:2023
Harold in the service department gave such great customer service. The service was quick.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:Golf GTIYEAR:2021
For some reason, the last 2 times I’ve gotten work done for my car, the coolant was over filled past the fill line both times. This latest time was after a safety check.