TYPE:SalesMODEL:TiguanYEAR:2024
Nick was a great help, made the process very easy!
Average Score (284 reviews):4.6
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019
Harold was Very professional and helpful
TYPE:ServiceMODEL:ID.4YEAR:2021
This was a fourth attempt to schedule recall maintenance. It took nearly 6 months to finally complete services and not all were completed. Additionally, we have email messages confirming order of a replacement windshield in February. When we checked for a status, we were told the the order was never placed. We moved off island in mid-March and had to leave the car with our son because recalls could not be completed in order to ship the car. The safety inspection remains expired due to the cracked windshield. We are very disappointed in the quality of service at this location but have no other choice but to continue with Honolulu VW. VW America has been involved multiple times with no success.
TYPE:ServiceMODEL:JettaYEAR:2020
good job
TYPE:ServiceMODEL:GolfYEAR:2020
easy appointment, service expert concise and clear, and vehicle ready when promised
TYPE:ServiceMODEL:Golf GTIYEAR:2022
Friendly staff, really nice facility and customer waiting area, shuttle service greatly appreciated, good mechanical work .
TYPE:ServiceMODEL:AtlasYEAR:2018
Your customer service team on the showroom floor is amazing! Engaging, knowledgeable, and just plain nice to chat with.
TYPE:ServiceMODEL:ID.4YEAR:2022
Pleasing customer service. Keep customers updated when their cars have to be there for a couple of days or more, nice to know where you’re cars at during service or recalls, so the customer can have an idea when they’re car might be ready.
TYPE:ServiceMODEL:AtlasYEAR:2024
Excellent experience
TYPE:ServiceMODEL:TaosYEAR:2024
They recently completed my 1st annual service. I was in/out within a couple of hours.